About Me
My name is Grant Kyle, and I build customer experiences that scale. I am a customer success and experience leader passionate about helping mission-driven companies deliver real impact through meaningful relationships with their customers. I specialize in building the programs, playbooks, and systems that turn customer feedback into action—improving satisfaction, retention, and advocacy at scale. My work centers on creating high-touch, proactive experiences that balance empathy with execution, ensuring customers feel supported, heard, and confident from onboarding to renewal. I’m driven by the belief that great customer success isn’t just about solving problems—it’s about helping people achieve outcomes that matter.
Selected Work Highlights
Technical CSM Lead at Aquaria
The founding CSM of Aquaria. Responsible for MVP build of all proactive success and reactive support processes, including a revenue-driving Maintenance-as-a-Service model.
Marketing Software Engineer at Recovery.com
The first engineer hire underneath the founding engineer. Built the first Resource Center on the website, implementing conversion tactics that increased pageviews by 300%.
Project Manager contract at Muuse
A fractional Project Manager, brought onto the project to hire and lead a team of 12 contractors. Diligent work and compelling storytelling helped convince stakeholders to approve a 3-month extension on the project length.
Values
Empathy In Action
Building genuine relationships through active listening, thoughtful communication, and a deep understanding of customer needs.
Operational Excellence
Designing scalable systems and processes that turn great intentions into consistent, measurable results.
Mission-driven Integrity
Ensuring the center of gravity is always contributing to a greater good. Following through on promises. I don't talk about it, I be about it.